Delivery and Payment

Shipping and Payment Terms for SilverShellHeal.com

At SilverShellHeal.com, we strive to provide transparent and efficient shipping and payment services to ensure a smooth shopping experience for all our customers. Below you will find detailed information about our shipping options, payment methods, and policies.

Shipping Information

Supported Shipping Zones

We currently ship to the following regions:

• United States (USA)
• European Union (EU)
• Australia

Shipping Costs

• United States: Free shipping for all orders.
• European Union and Australia: A flat shipping fee of $19 USD applies to all orders.

Order Processing and Delivery Times

• United States:
  • Orders are processed and shipped within 1 business day.
  • Delivery typically takes 4-5 business days after processing.
• European Union and Australia:
  • Orders are processed and shipped within 2 business days.
  • Delivery typically takes 4-5 business days after processing.

Returns, Exchanges, and Damaged Packages

• Returns: You may return unused products within 30 days of receipt for a full refund. Shipping costs for returns (outside of the USA) are non-refundable.
• Exchanges: If you need to exchange an item, contact us within 30 days of receipt, and we will guide you through the process.
• Damaged or Lost Packages:
  • If your order arrives damaged, please contact us with photos of the damaged items and packaging within 7 days of receipt.
  • For lost packages, contact us as soon as possible, and we will work with the carrier to resolve the issue.

Payment Information

Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: Available for larger orders (contact us for details)

Payment Requirements and Instructions

• All payments must be made at checkout to process your order.
• Ensure your billing and shipping addresses are accurate to avoid delays.
• For bank transfers, please contact our customer support for instructions and processing times.

Contact Information

If you have any questions about shipping, payments, or our policies, please reach out to us:

Email: support@silvershellheal.com
Mailing Address: SilverShell Heal

We are here to assist you and ensure your shopping experience with us is exceptional.